Your Privacy Houston Display Furniture respects your privacy. We use the information we collect about you to process and fulfill your order. This information is not disclosed to outside parties, and we will not sell, trade, or rent your e-mail address.
Ordering All display stands are custom cut to order and hand-crafted here at Houston Display Furniture. After we receive your order and payment you will normally receive your order flat packed within 5 business days of the Ship Date indicated on the original Quote. If we do not expect to ship within that Ship Date, we will notify you. You may also inquire about the status of your order by writing us a letter or e-mailing us.
Glass or Acrylic Panels Glass or acrylic panels are not included in the cost of the basic display case. If an acrylic panel set is desired, please inquire about the cost. Due the high potential for breakage, we do not ship glass.
Methods of PaymentHouston Display Furniture accepts personal or company checks, money orders, cashiers checks, or credit cards for payment. All payments must be in US currency. Payment by credit card is made through PayPal. You do not need a PayPal account to make payment by this method.
ShippingYour order will be shipped by FedEx or UPS, unless you request otherwise. There will be an additional charge for all orders shipped other than FedEx or UPS by request. Stands are shipped flat packed. Shipping charges are based on the weight, size, and distance your package will travel and who the carrier will be. International shipping is normally not offered, but please inquire as to the cost to your specific location.
Customer ServiceOur support for you doesn't stop once you've purchased a stand from us. It continues on until you have assembled your stand, and are satisfied. During assembly and after, if you have any questions, just e-mail us and we will quickly respond. Immediate assistance is available at the phone number listed on our Contact Us Page.
Damaged ShipmentBe sure to inspect your package as soon as it arrives. Do not sign for the package until you have thoroughly inspected the contents for any damage. We are not responsible for return shipments that are not signed off as "damaged upon arrival". If your stand has been damaged during shipping, you must notify the carrier immediately and Houston Display Furniture within 48 hours.
Your SatisfactionAt Houston Display Furniture, your satisfaction is our number one priority. If you are not satisfied with our product, we will gladly authorize returns for a refund so long as it is within 30 days from time of receipt by you. You must contact us for a Return Authorization. Shipping and handling costs are not refundable, unless there is an error by us. Returns must be in their original condition and packaging, must include the original invoice, and must be insured.